Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)

Usage Data

We automatically collect certain information when you use our Services:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app crashes)
• IP address and approximate location (country/region level)
• Marketing-site analytics: public pages use Google Analytics by default to process pages viewed, referral source, browser/device category, approximate geography, and interaction timing. Google signals and ad personalization are disabled.

Application Data

Depending on which CEC product you use:

• Probe: API requests you create and execute, including request history and responses
• Netmap: Network topology diagrams and configurations you create
• Runbook: Work instructions, steps, photos, and voice notes you create

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Storage and Security

Your data is stored securely on Amazon Web Services (AWS) infrastructure. We implement industry-standard security measures including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Secure sign-in using industry-standard authentication
• Regular security audits and monitoring
• Access controls and authentication requirements

We retain your data for as long as your account is active or as needed to provide Services. You can request deletion of your account and associated data at any time.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law, legal process, or government request
• Safety: To protect the rights, property, or safety of CEC, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Analytics controls: Use browser privacy or content-blocking controls if you want to limit third-party analytics requests

To exercise these rights, contact us at privacy@cec.systems.

6. International Data Transfers

Our Services are hosted in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@cec.systems